All requests for change or cancellation of any goods and services purchased through www.crewmaldives.com must be delivered in writing via email to sales@crewmaldives.com, and must be received on our working days. We are open ("working days") from 09.00 to 1800 United Arab Emirates local time on each day from Monday to Friday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.
Kindly note that all authorized payments and booking requests received within the cancelation policy of the selected resort fall under the cancelation policy mentioned on our website below the specific resort.
CMH Tourism FZE LLC reserves the right to process or confirm any pending booking requests within 24 hours due to reservation department closure, out of office hours, weekends or public holidays.
CMH Tourism FZE LLC or resort does not take any responsibility for for last-minute changes, delays, cancellations, or missed flights. We always recommend travelling on confirmed flight tickets.
All Bookings and confirmed related services cancelled within the period of 10 - 31 days (depending on the selected and booked resort) prior to arrival / begin of service or more - are entitled to 100% refund amount. For detailed information on cancelation policy please refer to specific type of resort on www.crewmaldives.com
(Refunded amount will be deducted with 2.9% payment processing fee only if paid by credit/debit card)
All bookings and confirmed related services cancelled within the period of 09 - 30 days (depending on the selected and booked resort) prior to arrival / begin of service or less or No Show are subject to cancellation charges and those cancellations will be charged as per related charges displayed below specific and booked resort on www.crewmaldives.com. For detailed information on cancelation policy please refer to specific type of resort on www.crewmaldives.com
You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:
If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.
If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.
Requests for permitted changes and cancellations will be processed within 7 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.